Community Action Technology Services
Software technology supporting CSBG, Energy Assistance, Head Start, and Weatherization programs with Interactive Voice Response Systems and Web Applications
Saving time and providing better customer service are things many community action agencies would like to do. Whether you are struggling to manage all the incoming application activity, or the communication needs with clients, we have solutions for you to explore.
APPLICATION MANAGEMENT
Collecting applications is no longer a burden. Online applications are customized to specific needs. Our administration console provides a listing of all applications for review with simple double click download of apps and supporting documents. Assign staff to specific applications, set priorities and flags, attach internal notes to applications, input customer notes, and set status for customer review.
Solutions methodically guide your applicants through the form completion processes and allow/require supporting documents to be attached.
APPOINTMENT MANAGEMENT
It’s not just about booking the appointment. Our appointment solutions know what to tell your customers when there are no appointments left, when to call back, whether you have certain locations that are temporarily closed. It also knows what to tell your customers to bring to their appointments.
You can control duplicate appointments, track dollar allocations, and easily change the status of your locations. Most importantly, customers can call or go online to check the status of their applications. Document handling can also be included for a smooth, contactless customer experience.
INCOMING TELEPHONE CALL MANAGEMENT
Our telephone call management systems don’t just answer calls, they guide your customers through a menu of options you create, helping you stay focused on doing your work. They can take messages, send outbound texts, play helpful audio, and direct calls to the right people. They also track call activity so you can better understand why your customers are calling.
The primary goal is to alleviate the pressures of the telephone allowing you to focus on meaningful work tasks.
COMMUNITY ACTION TECHNOLOGY SERVICES
CUSTOMER INTERACTION MANAGEMENT SOFTWARE FOR COMMUNITY ACTION
Appointment Works is a technology provider of customer interaction management software focused on scheduling, reminding, screening, qualifying, registering, applying, call handling and notifying. Our voice and web delivered solutions help CAA's run more efficiently. Our expertise is in interactive technologies that take advantage of IVR (Interactive Voice Response), Web, and other communication technologies that make customer interaction less demanding and more effective.
We love solving problems. We believe in delivering what we commit to delivering. We also believe in doing what we say we will do. We enjoy doing everything we have to do to accomplish our customers’ satisfaction.
Responsible for product development and business direction of the company. Brian brings 20 + years experience in the software technology industry where he has brought various products and services to market within several successful start-up’s. Brian earned an M.I.M. from the American Graduate School of International Management, M.B.A. from Belmont University and B.A. in Economics from The University of the South.
Responsible for technology decisions and product development. Norm has been working in development organizations in Silicon Valley for over 20 years. His experience has been with both large companies and startups and ranges from individual contributor to manager. Norm practices Agile methodologies and has deep knowledge of multiple coding and scripting languages. Norm earned a Bachelor of Science in Computer Science and Physics from University of Mary Washington.